Frequently Asked Questions
What is the Right of Withdrawal?
Pursuant to the Consumer Protection Law No. 6502 ("Law"), buyers have the right to return products without giving a reason and "without paying shipping costs" within 14 days from the date of delivery, using their right of withdrawal . Click the link for detailed information https://www.rafiste.com/sayfa/iptal-ve-iade-sartlariHow can I submit my requests/questions regarding my product or order?
You can find out all the questions about your product or order by calling us via our WhatsApp line or our contact numbers.
How Do I Become a Member?
Rafiste.com membership is free.
To become a member, follow these steps:
- Click on the Sign Up link in the top right corner of the home page.
- Fill out the membership form, write an e-mail address you actively use, and create a password.
- After filling out the form, click the Save button.
I Forgot My Password. What Should I Do?
You can change your password by clicking on the login link in the upper right corner of the home page and saying "I forgot my password" via e-mail sent to the current e-mail address you created your membership with.
How Do I Edit My Shipping Information?
You can update your delivery information from My Account - Account Information - Address Book and save more than one delivery address if you wish.
How Can I Buy Products?
Select the product you want to buy from the available categories and click the Add to Cart button. Then select the payment method, your address information and complete your shopping .
What is the Buy Now Option?
When you click the Buy Now button on any product you have selected from the categories on the site, you will be directed to your cart.
Which courier company will ship my orders?
All your orders will be sent to you by Aras Cargo .
How can I return the product I received?
You can return your item from any Aras Cargo branch near you. Our Aras Cargo Customer Code for returns is 2319354550956