Distance Sales Agreement
DISTANCE SALES CONTRACT
ARTICLE 1 - PARTIES
SELLER INFORMATION (Hereinafter referred to as SELLER.)
Title: {_sellertitle_}
Mersis No: {_sellersisno_}
Address: {_salesaddress_}
Phone: {_salespersonphone_}
Fax: {_saticifax_}
Email: {_sellermail_}
BUYER INFORMATION (Hereinafter referred to as BUYER.)
Person to be delivered to: {_aliciname_} {_alicisurname_}
Delivery Address: {_deliveryaddress_}
Phone: {_receiverphone_}
Email/username: {_alicimail_}
ARTICLE 2 - SUBJECT
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product or products, the characteristics and sales prices of which are specified below, which the BUYER ordered electronically from the www.rafiste.com.tr website belonging to the SELLER.
ARTICLE 3 - PRODUCT SUBJECT TO THE CONTRACT
3.1. Type and kind of products, Quantity, Brand/Model, Color, Unit Price and Taxes are as stated below.
Ordinary | Price | Amount | Total |
- | - | - | - |
- | - | - | - |
Subtotal:
Cargo :
VAT 18%:
Order Total:
3.2. Payment Method:
Above is the information on how many installments the order total will be paid in to your bank.
Your bank may organize campaigns and apply a higher number of installments than the number you have selected, and services such as installment deferral may be offered. Such campaigns are at the discretion of your bank and if our company is aware of them, information about the campaigns is provided on our pages.
Starting from the statement date of your credit card, the order total will be divided by the number of installments and reflected on your credit card statement by your bank. The bank may not distribute the installment amounts equally to the months by taking into account fractional differences. The creation of your detailed payment plan is at the discretion of your bank.
3.3- On the other hand, since the forward sales are made only with credit cards belonging to banks, the buyer accepts, declares and undertakes that he/she will also confirm the relevant interest rates and default interest information from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the buyer in accordance with the provisions of the legislation in force.
3.4- The customer (end user) consents to the processing and storage of information regarding his/her payment method, membership and order for the purpose of making the payment and preventing, investigating and detecting payment irregularities.
ARTICLE 4 - DELIVERY PRICE OF GOODS AND SERVICES INCLUDING ALL TAXES
It is the amount given as "Order Total" in Article 3.
ARTICLE 5 - RIGHT OF WITHDRAWAL
The BUYER has the right of withdrawal within 14 days from the delivery of the product subject to the contract to him/her or to the person/organization at the address he/she has indicated, without having to give any reason.
In order to exercise the right of withdrawal, the SELLER must be notified by fax, telephone or e-mail within 14 days and the product must not have been damaged during testing of its packaging and content, in accordance with the provisions of Article 6 and the preliminary information published on the website, which is an integral part of this Agreement, and must be in a condition that the SELLER can offer it for resale. In the event of exercising this right,
a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Returns of orders with invoices issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
b) Creating a Refund Request via the website,
c) The product price will be refunded to the BUYER within 10 days following the receipt of these documents by the SELLER and the product will be returned within 20 days. The products to be returned must be delivered complete and undamaged, with their box, packaging and standard accessories, if any.
The shipping cost of the product returned within the period for any reason will be covered by the SELLER.
When returning the product to the SELLER, the original invoice presented to the BUYER during the delivery of the product must also be returned. If the invoice is not sent to the SELLER with the product, VAT and other legal obligations, if any, cannot be refunded to the BUYER. The phrase "return invoice" will be written on the invoice to be returned with the product and will be signed by the BUYER.
ARTICLE 6 - GENERAL PROVISIONS
6.1 The BUYER declares that he/she has read the preliminary information regarding the basic characteristics of the product subject to the Agreement, the sales price including all taxes, the payment method and delivery and the expenses of which will be covered by the BUYER, the delivery period and the full commercial title, full address and contact information of the SELLER on the www.rafiste.com.tr website, and that he/she has accurate and complete information and has given the necessary confirmation electronically. The preliminary information form on the payment page of the www.rafiste.com.tr website and the invoice related to the sale are integral parts of this Agreement.
6.2 These two copies of the Agreement, previously signed by the SELLER, have been read, approved and accepted electronically by the BUYER on ………………. and one copy will be sent to the BUYER’s e-mail address.
6.3 The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the SELLER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that the period does not exceed 30 days. The SELLER shall deliver the product within 30 (thirty) days from the date of ordering the goods/services.
6.4 All shipping costs related to the delivery indicated in Article 3 shall be covered by the BUYER. If the SELLER has declared on its website that the delivery costs will be covered by those who shop above the amount declared or in some of its campaigns, the delivery costs shall be covered by the SELLER. Delivery shall be made as soon as possible after the stock is available and the price of the goods is transferred to the SELLER's account.
6.5 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.
6.6 The SELLER cannot be held responsible for any problems that the cargo company may encounter during the delivery of the product to the BUYER and for the failure to deliver the ordered product to the BUYER.
6.7 The SELLER is not obliged to deliver bulky items to addresses on higher floors.
6.8. SELLER is responsible for the delivery of the product subject to the Contract, intact, complete, in accordance with the specifications specified in the order and with warranty documents and user manuals, if any.
6.9. The SELLER may supply a different product of equal quality and price to the BUYER before the expiration of the performance obligation arising from the Contract, provided that it has a justified reason.
6.10. If the SELLER cannot fulfill its obligations under the Agreement due to the impossibility of fulfilling the ordered product or service, it shall notify the consumer of this situation before the expiration of the performance obligation arising from the Agreement and may supply the BUYER with a different product of equal quality and price.
6.11. For the delivery of the contractual product, it is required that the signed copy of this Agreement be delivered to the SELLER and the price be paid using the payment method preferred by the BUYER. If the product price is not paid for any reason or is cancelled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
6.12. If the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault after the delivery of the product, the product must be sent to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs belong to the BUYER.
6.13 If the SELLER cannot deliver the product subject to the Contract within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the Contract with a similar one, if any, and/or postponement of the delivery period until the elimination of the impeding situation. In the event that the BUYER cancels the order, the amount paid by the BUYER shall be paid to the BUYER in cash and in a single transaction within 10 days.
In payments made by the BUYER via credit card, the product amount will be refunded to the relevant bank within 10 days after the order is cancelled by the BUYER. The reflection of this amount in the BUYER's account after its refund to the bank is entirely related to the bank transaction process and it is not possible for the SELLER to intervene in this matter in any way.
6.14. The BUYER knows and accepts that his/her personal data will be processed within the framework of the Information Text presented to him/her by the SELLER within the scope of the Personal Data Protection Law No. 6698 for the purpose of performing this Agreement (order creation, product delivery, processing of the return procedure, etc.).
ARTICLE 7 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Due to their nature, the right of withdrawal cannot be exercised for single-use products, copyable software and programs, products that deteriorate quickly or have a possible expiration date, products that are prepared in accordance with the consumer's wishes or clearly in line with his/her special needs.
The right of withdrawal for the following products is subject to the condition that the packaging of the product is unopened, undamaged, unused, untested and unassembled.
- Hygienic product suitable for all types of food
- Disassembled products
- All kinds of software and programs
- Computer, stationery, packaging consumables (toner, cartridge, ribbon, etc.)
ARTICLE 8 - DEBT'S DEFAULT
In case of default by the BUYER, the BUYER agrees to pay the SELLER's losses and damages due to the delayed performance of the debt. In cases where the BUYER's default is due to the SELLER's fault, the BUYER will not be obliged to meet any loss and damage claims.
ARTICLE 9 - COMPETENT COURT
In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts at the place of residence of the BUYER or SELLER are authorized up to the value declared by the Ministry of Industry and Trade.
If the order is placed, the BUYER is deemed to have accepted all the terms of this contract.
SALES PERSON BUYER
HISTORY